Day: October 14, 2019

New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data

Talkwalker, a leading social listening and analytics company, today announced Customer Data+, a new product feature, which allows enterprises to analyze customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call center transcripts. The new AI-powered Consumer Insights feature expands

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